Returns & Exchanges

Thank you for supporting a women-owned business on a mission to eradicate skin cancer. We appreciate you shopping swtorgilde and want you to love your sun safe styles!

Click Here to Start Your Return or Exchange! (Please note our Return Policy and Instructions below)

  • Return

    • Click here to start 
    • Once your return has been approved by our returns department, we will refund the item purchase amount to your original form of payment, less a €9.95 return fee*.
    • Please allow at least 5-7 business days for the refund to appear on your original form of payment.
  • Gift Return

    • Click here to start 
    • Gift returns/exchanges cannot be refunded to the original form of payment - must be exchanged only for store credit.
  • Size Exchange

Return Policy

We accept and offer regular returns, size exchanges, as well as exchanges for a new style or print via “Shop Now”, on products that were purchased from our website within 30 days. Any promotional discounts used on the initial order will not apply to exchanges and will not be given as a refund.
No returns, exchanges, refunds, or online credits are available for items marked as “Final Sale" or items purchased from a swtorgilde retailer/store location. “Final Sale” will be listed above the product name on the product page on the website.
Merchandise must be received in new condition; unused, unwashed and with original lining, tags and bag, and be within the 30 day return window in order to be processed. 
*swtorgilde reserves the right to refuse return processing of any merchandise that does not meet above return requirements.
Please note that we cannot process your return* if you do not include in your package a swtorgilde item packing slip indicating your RMA (Return Merchandise Authorization) information or use the label/QR code provided. Our return label/QR code includes specific information that allows us to process your return quickly and ensure you receive any refunds accordingly. It is important to understand that any returns shipped outside of our system cannot be processed or refunded.
*This does not apply to international orders.

Questions? We're Here To Help

OFFICE HOURS: Monday - Friday 9am - 5pm (EST) 

EMAIL: [email protected]

PHONE NUMBER: (+358)564971774 (+358)564971774

Include your last name & order number for a faster response time.